CAREERS
To fulfill our customers' ever-increasing needs and to ensure absolute customer satisfaction, S R A World Transport, Inc is currently seeking motivated and talented individuals to join our fast-expanding organization.
We provide career development for motivated individuals aiming to accumulate experience in a freight-forwarding multi-national corporation. We recognize the importance of training and exposure to enable staff to perform their jobs and develop them for higher responsibilities. Thus, we provide intensive training to our staff by means of on-the-job training and job rotation.
More importantly, we also afford them the opportunity to expand and deepen their professional and personal skills by exchanging ideas, receiving professional input and working on various projects.
If you are contemplating a job in a place which provides the opportunities for you to grow and at the same time actualize your talents, look no further and send us your detailed resume, stating your current and expected salary.
OPENED POSITIONS
Job summary
Business Development Manager plays a strategic role in maintaining business relationships with current customers and partners, identifying new business opportunities, and executing established sales strategies to support corporate growth targets.
Your responsibilities:
- Develop and maintain strong relationships with existing customers by providing exceptional customer service, regular communications, and clear understanding of business needs;
- Identify opportunities to expand existing service offerings and implement new lanes of business;
- Generate new business areas via prospecting, customer research, networking, collaboration with customer, referrals, etc.;
- Lead quarterly and annual business review meetings;
- Maintain advanced knowledge of the Company’s service offerings; Create innovative solutions to convey the Company’s services;
- Identify and engage decision makers and propose appropriate next steps;
- Handle entire sales process from proposal to close; reaching or exceeding sales goals;
- Develop and maintain customer portfolios, contact lists, and customer records; manage sales data, activities, notes, next steps in an organized fashion;
- Collaborate with sales, finance, and operations teams to develop customer proposals, support onboarding of new business / lanes, and establish customer SOPs;
- Identify and evolve with the latest industry and business development trends by participating in educational opportunities; reading professional publications;
- Maintaining personal networks; participating in professional / industry organizations;
- Proactively identify problems and implement effective solutions;
- Provide responsive customer service and resolve client issues quickly and efficiently.
- Other duties as assigned.
Job summary
The Customer Service Coordinator serves as the primary link among customers, dispatchers, drivers, operations personnel, and the billing team. The role coordinates trucking service requests from booking through delivery, provides timely shipment updates, resolves service concerns, maintains complete operational records, and ensures that daily activity reports and supporting service-charge details are submitted accurately and on time for billing. The position requires strong communication, attention to detail, sound judgment, and the ability to manage multiple shipments and customer requirements in a fast-paced transportation environment.
Your responsibilities:
- Receive and document customer inquiries, transport requests, delivery instructions, and service concerns through approved communication channels.
- Confirm booking details, including origin, destination, schedule, cargo description, quantity or weight, equipment requirement, contact persons, and special handling instructions.
- Provide customers with timely and accurate updates on truck assignment, pickup, transit status, delivery, delays, and exceptions.
- Maintain professional customer relationships by responding promptly, setting clear expectations, and following through until requests or concerns are resolved.
- Record customer commitments, agreed rates, special arrangements, and authorized additional services in the designated system or tracker.
- Escalate urgent, high-risk, or unresolved concerns to the appropriate manager while keeping the customer informed.